Shipping policy
We aim to get your order to you as quickly and efficiently as possible. Below is everything you need to know about our shipping process and delivery timelines.
1. WHEN WILL MY ORDER SHIP?
- Orders ship Monday, Wednesday & Friday
- Estimated delivery time: within 3-7 business days
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Shipping cost: R120
- Cut-off time: Orders placed before 12PM (SA time) will begin processing the same day
- Orders placed after 12PM will begin processing the next working day
- Delivery times may vary due to courier delays, especially during peak periods or unforeseen circumstances
- If you experience any delivery issues, email us at nuveoclothing@gmail.com
2. WHEN WILL I RECEIVE TRACKING?
- You’ll receive a shipping confirmation email with tracking as soon as your order has been dispatched
- If you haven’t received one after 3 business days, feel free to reach out
3. INTERNATIONAL SHIPPING
Shipping rates and delivery times vary depending on your location and order weight.
Final costs and delivery estimates are shown at checkout.
Typical delivery times by region:
- Europe: 7–10 working days
- USA & Canada: 5–7 working days
- Australia & New Zealand: 5–9 working days
- Asia: 5–9 working days
- Rest of World: 7–10 working days
4. HOW DO I TRACK MY ORDER?
You can track your parcel using the links below — just enter your tracking number
5. WHAT IF MY ORDER DOESN’T ARRIVE?
- If your parcel is marked as delivered but hasn't arrived, please contact us within 7 days so we can investigate with the courier
6. ADDRESS CHANGES & ORDER EDITS
- We’re unable to make changes to an order once it has been placed (including address changes, item swaps, combining orders, or adding items).
- If your order has not yet been fulfilled, we can cancel it and issue a full store credit so you can place a new order with the correct details.