Refund policy

We want you to be completely satisfied with your order. If you need to return an item, please read the guidelines below carefully to ensure a smooth process.

1. Can I Return My Order?

  • Returns are accepted within 14 days of delivery for SA orders.
  • For international orders, returns are accepted within 14 days of delivery (different regulations apply).
  • Items must be unused, in original packaging, and include all tags. Items showing signs of wear, scent, or missing tags will be rejected.

2. Can I Exchange My Item?

  • Exchanges are accepted for all returnable products, subject to stock availability at the time your return is processed.
  • If your requested size or item is unavailable, store credit will be issued instead.
  • For SA exchanges, an exchange fee of R190 is applicable to cover cost of courier shipping.
  • International exchanges are not offered. International customers must place a new order and return the original item for a store credit.
  • Return shipping costs are always the customer’s responsibility, regardless of location.
  • The item must be returned within 14 days of approval. If not received within this time, the return/exchange will be rejected.
  • All returned items must be unused, in original packaging, and include all tags. Items showing signs of wear, scent, or missing tags will be rejected.
  • If a returned item arrives damaged without prior notification, we reserve the right to reject it and send it back.
  • Customers are responsible for lost returns.

3. Sale Items

  • We do not accept returns or exchanges on sale items.
  • This policy does not affect your statutory rights.

4. How Do I Return or Exchange an Item?

To start a return or exchange:

  1. Email us at nuveoclothing@gmail.com with your order number in the subject line with images attached.
  2. Wait for approval—we’ll respond within 1-3 working days with instructions.
  3. Return the item within 14 days of approval. If not received within this time, the return/exchange will be rejected.
  4. All returned items must be unused and in original packaging. Items showing signs of wear, scent, or missing tags will be rejected.
  6. Customers are responsible for lost returns.

5. What Are the Refund/Store Credit Terms?

  • Unfortunately we do not offer refunds. In the event where an exchange is not preferred - full store credit will be issued instead. 
  • Original shipping costs are non-refundable.
  • Store credit/exchanges are processed within 1-3 working days after we receive and inspect your return.
  • If a returned item arrives damaged without prior notification, we reserve the right to reject the return and send it back.

6. What If My Item Is Damaged or Defective?

If your item arrives damaged or defective, contact us at nuveoclothing@gmail.com within 48 hours of delivery before returning it. We have a specific process to handle these situations and will work to resolve your issue appropriately.